Network Support Engineer
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Who are we, we’re Marlink, delivering possibilities anywhere. Wherever you are on the planet, we will help you digitalise and optimise your remote business operations with the latest digital technologies and hybrid network solutions. We use constant innovation, expertise, and applied technology to bring systems and people together with a future focus. We are digitally advancing your remote world by delivering Possibilities. Anywhere.

The group generated about US $800 Million in revenues in 2023 with more than 1500 employees worldwide.

Eik Teleport is the primary Maritime hub in Marlink, the Teleport is located in Lund municipality, Rogaland Fylke, Norway and currently employs about 90 people. Eik Teleport is situated 13 km from Moi, the administrative center in Lund municipality.

We are looking for fresh graduates to join our Maritime Network Operations team. As a Network Support Engineer, you will make sure our commercial customers receive world class support of our managed maritime services. This position requires strong analytical and problem-solving skills, combined with strong skills in customer interaction. The ideal candidate will be able to combine multiple inputs in the problem-solving phase and delve deep into the issue to come up with the ideal solution or workaround, while keeping the customer updated and engaged. We are looking for both new graduates and those with experience.

Main Task & Responsibilities

  • Provide 2nd Level technical support based on events from monitoring systems or faults reported by customers (as part of the incident management process). The 2nd level Network Support team is working mainly with Cisco and Fortinet solutions, but also with 4G/5G modems and managed WIFI solutions.
  • Work in a 24/7 shift rotation in the Maritime Network Operations Center
  • Create and process requests from customers
  • Demonstrate technical proficiency, ability to work independently, quality focus, attention to detail and a drive for ensuring customer satisfaction
  • Monitor the Marlink VSAT platforms and networks
  • Contribute to continuous improvement of support and troubleshooting processes and procedures

Required Qualifications

  • Technical education on university level or equivalent
  • Knowledge of IP, Networking & Routing
  • Excellent written and verbal English language skills
  • Excellent general IT knowledge
  • Driver’s License

Preferred (but not required) Skills and Experience

  • Knowledge of Fortinet or Cisco solutions
  • Knowledge of mobile 4G/LTE networks & services
  • Knowledge of ITIL

Attitude & Interpersonal skills

  • Work well under pressure
  • Structured and systematic 
  • Positive and result oriented
  • Customer oriented
  • Good communication skills
  • Team player with ability to develop and enhance strong relationships

What we can offer

  • A dynamic high-octane, high-technology position with the world leader in Maritime VSAT
  • Attractive compensation package
  • Corporate cottage (bedriftshytte) for use by employees

Søk på stillingen
Kontakt oss for mer informasjon

Atle Svardal

Partner / Senior rådgiver

Karoline Johansen